Frequently Asked Questions

When can I check-in? What time is check out?

Your room is available for check-in from 3pm, check-out time is before 11am. If you are arriving early or would like a later checkout time please contact us in advance (additional charges may apply).

What at the reception opening hours?

Our reception is open 8am to 9pm, Monday to Sunday.

What if I am arriving outside these hours?

An out of hours check-in service is available. We will contact all guests shortly after receiving your reservation to discuss arrival times, if necessary full details of out of hours check-in will be provided before you commence your journey. If you are unexpectedly delayed en-route, please call us and we can make necessary arrangements.

Are there car-parking facilities available?

Yes we have parking spaces available. Due to the limited number of spaces available car-parking is on a first come first serve basis. If you are arriving outside of office hours it is necessary for you to inform the front desk so that access to the car-park can be arranged.

Suite Facilities

We are often asked about the following items and are pleased to confirm they are all included as standard in every suite:

Bed linen, towels, hair dryer (one per suite), iron, ironing board, corkscrew.

Do you accept group bookings?

If you are reserving 5 or more suites for your party please contact us.

How many people can the suites accommodate?

Our standard one bedroom suites have a double bedroom and sleep a maximum of 2 people; our two bedroom suites sleep a maximum of 4 people. A limited number of extra beds are available for a supplement of €25.00 per night including bed linen and extra towels – maximum of 1 extra bed in any suite and these have to be placed in the lounge area.

Note visitors to the suite are by prior arrangement only and we do not permit parties onsite under any circumstances.

Do the suites accommodate people with disabilities?

Please be aware that there are steps leading to the entrance of the property so some amount of mobility would be required. While we do not have disabled rooms all suites can accommodate a wheelchair with lift access to all floors.

Do the suites accept pets?

Only guide dogs are permitted in the suites.

What is the cancellation policy?

General cancellation policy is 4pm prior to the day of arrival however, this may vary depending on the rate plan you have booked. For further details on your cancellation policy please visit the website or refer to your booking confirmation. Please note all Advance Purchase rates are non refundable.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

Premier Suites Dublin have smoking and non-smoking suites, you will be able to specify your preference during the booking process. These are requests only and unfortunately we cannot guarantee availability.

Does the hotel have internet access?

All suites are equipped with complimentary wired and Wi-Fi internet.

Do your bathrooms have bath or shower?

All one bedroom suites have a shower over the bath. All two bedroom suites feature a second facility with a shower enclosure.

When is the suite ‘serviced’?

We include a weekly clean after a 7 night consecutive stay and then on a subsequent weekly basis. Extra service cleans can be booked and are chargeable.

How can we pay?

We accept all major credit/debit cards for payments. Cash is accepted in euro only and we require copy of photographic ID to support all cash payments.

What is the security deposit?

A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: Preferred method is to pre-authorise a credit card, which does not debit the account, simply holds the funds which are released back into the account. Debit cards are not accepted for pre-authorisation. We can accept a cash payment and will return this on departure following a room inspection. The required cash deposit may be up to €200.

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